Whether it’s your first time using whisky.auction or you've got a specific query about buying or selling with us, our FAQs provide everything you need to know.

Use the section links below to quickly navigate to areas of interest.

If your specific query isn't covered in the questions listed below, you can, of course, contact us – we're always happy to help.

General | Buying | Selling

general Top

What can I buy or sell on whisky.auction?

You can use whisky.auction to buy or sell bottles of single malt Scotch whisky, Japanese whisky, Irish whiskey, bourbon, other non-Scotch whisky, cognac, armagnac, gin, rum, vodka, tequila and liqueurs.

You can also buy or sell miniatures and memorabilia, such as books, jugs and mirrors.

If you have port or sherry to sell, please contact us first, as we cannot guarantee that we will list your item(s). Please note we do not accept wine or beer.

How do I register with you?

Setting up an account in order to sell or bid/buy on whisky.auction is straightforward. It's free for sellers and involves a one-off registration fee of £5 for buyers, which enables you to bid on as many items as you like.

You can register here or you can contact us to help guide you through the registration process, if you'd prefer.

How do I log in?

Go to the Log In page, enter your email address and password, and then click the Log In button.

How do I change my password?

If you know your password, log in and click the Change Password button.
If you've forgotten your password, go to the Log In page, click the Forgotten Password link and enter your email address – a link to allow you to reset your password will be sent by email.

Where are you based?

Our offices are in north-west London. You can find full details on our Contact Us page.

When do your auctions take place?

Our auctions finish on the first Tuesday of every month, and begin on the previous Monday, so each auction runs for a total of eight days. Different categories of auction items finish at different times – you can view these here.

  • 7.30pm – Miniatures, gin, armagnac
  • 7.40pm – American, lowland, irish
  • 7.50pm – Japanese, vodka, memorabilia
  • 8.00pm – Blends, fortified wine
  • 8.10pm – Rum, champagne, other spirits
  • 8.20pm – highland, other whisky, campbeltown
  • 8.30pm – Speyside, tequila, grain
  • 8.40pm – Cognac, island, liqueurs
  • 8.50pm – Islay, jugs, books

Buying Top

How do I bid?

Make sure that you have logged in, then find a lot that you wish to bid on. When you've found something you like the look of, enter your bid and click the Bid button. Don't forget, our user-friendly navigation allows you to sort lots by country of origin, or by category: single malt whiskies, for example, or blends. We’ve also added a ‘search all’ option, which lets you sort items alphabetically and by price, too – ideal if you’re looking for a bargain.

How does auto-bidding work?

The current winning bid in an auction goes up in intervals, based on the value of the previous winning bid:

From To Increment
£0.00 £2.99 £0.50
£3 £9.99 £1
£10 £19.99 £2
£20 £149.99 £5
£150 £499.99 £10
£500 £999.99 £25
£1,000 £1,999.99 £50
£2,000 £2000+ £100
When you enter your maximum bid, the auction will automatically raise your bid and that of the winning bidder until one of you has the highest bid. It will stop when it reaches either your maximum bid or the other bidders.

I’ve bid by mistake! What do I do?

We don't usually allow the retraction of bids, outside of what we are legally obliged to – bidding on an item is a legal contract. Contact us as soon as possible after making an accidental bid and we will see what we can do. Please note that repeated bid retractions will lead to your account at whisky.auction being closed.

Why is my invoice total different to the amount I bid?

We charge a commission on all sales made through whisky.auction, so each lot will be slightly more expensive than the final bid. Your invoice may also include postage if you have asked for your lots to be shipped to you. You can find details of our commission rates on our Buying page, and our shipping rates on our Delivery page.

What should I do if my order arrives damaged?

If your items are damaged, you must contact us us immediately. Proof of the damage must be provided – we will need to see photos of the damaged items, including a photo of the bottle seal.

How do I calculate the shipping cost?

You can find details of our shipping rates on our Delivery page.

Can I collect my purchases in person?

You can specify that you wish to collect your purchases at checkout. You will need to make an appointment and pick up your purchases within 10 working days of checking out, or we will apply a storage charge of £2 per bottle per day.

Can you store the lots I've won between auctions?

Unfortunately due to space restrictions we cannot currently store lots that you have won – they must be paid for within four working days and we will ship them or you must collect within 10 working days.

Selling Top

How can I list my bottles on whisky.auction?

You need to create a seller account – this is free. Once you have registered, click on Sell to submit your list of bottles to us. It will also generate a history list for your personal records. If you need any help with this, please contact us.

When is the cut-off date for my bottle to be listed in the next available auction?

Bottles must arrive five days before the auction start date to be included in an auction (see cut-off dates here). Anything arriving after that date will be automatically listed in the following auction.

What do I do if I don't agree with my lot(s) description?

We will create a description for each bottle we receive from you and upload it on to the website. You will then be able to see a full list of your items once you log in and click on My Items.

If for any reason you aren’t happy with a description, please let us know before the auction starts and we will try to amend it. We will not take responsibility for errors if not notified in time.

What happens if a lot doesn't sell?

If a lot doesn't sell then you either have the option of relisting it in the next auction, or having it sent back to you. If you have it sent back to you, then you will be responsible for paying for shipping, and you can find details of our rates on our Delivery page.

If a lot doesn't have a reserve and doesn't sell, you will be given the chance to relist it for free, however if it doesn't sell for a second time then you will need to pay to have it relisted.

Why is my invoice total different to the amount that was bid?

We charge a commission on all sales made through whisky.auction as well as a listing fee, so your invoice total will be the sum of the winning bids, less the total fees applicable. You can find details of our commission rates on our Selling page.

When and how will I get paid for my sold bottles?

Money will be paid into your bank account as soon as we receive the payment from the buyer. Please allow up to 28 days for payment.

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