Whether it's your first time using whisky.auction or you've got a specific query about buying or selling with us, our FAQs provide everything you need to know.
Use the section links below to quickly navigate to areas of interest.
If your specific query isn't covered in the questions listed below, you can, of course, contact us – we're always happy to help.
You can use whisky.auction to buy or sell bottles of single malt Scotch whisky, Japanese whisky, Irish whiskey, bourbon, other non-Scotch whisky, cognac, armagnac, gin, rum, vodka, tequila and liqueurs.
You can also buy or sell miniatures and memorabilia, such as books, jugs and mirrors.
If you have port or sherry to sell, please contact us first, as we cannot guarantee that we will list your item(s). Please note we do not accept wine or beer.
Setting up an account in order to sell or bid/buy on whisky.auction is straightforward. It's free for sellers and involves a one-off registration fee of £5 for buyers, which enables you to bid on as many items as you like.
Go to the Log In page, enter your email address and password, and then click the Log In button.
Please email [email protected].
Our offices are in north-west London. You can find full details on our Contact Us page.
Our auctions finish on the first Tuesday of every month, and begin on the previous Monday, so each auction runs for a total of eight days. Different categories of auction items finish at different times – you can view these here.
Make sure that you have logged in, then find a lot that you wish to bid on. When you've found something you like the look of, enter your bid and click the Bid button. Don't forget, our user-friendly navigation allows you to sort lots by country of origin, or by category: single malt whiskies, for example, or blends. We've also added a 'search all' option, which lets you sort items alphabetically and by price, too – ideal if you're looking for a bargain.
The current winning bid in an auction goes up in intervals, based on the value of the previous winning bid:
We don't usually allow the retraction of bids, outside of what we are legally obliged to – bidding on an item is a legal contract. Contact us as soon as possible after making an accidental bid and we will see what we can do. Please note that repeated bid retractions will lead to your account at whisky.auction being closed.
We charge a commission on all sales made through whisky.auction, so each lot will be slightly more expensive than the final bid. Your invoice may also include postage if you have asked for your lots to be shipped to you. You can find details of our commission rates on our Buying page, and our shipping rates on our Delivery page.
If your items are damaged, you must contact us us immediately. Proof of the damage must be provided – we will need to see photos of the damaged items, including a photo of the bottle seal.
We take all possible measures to ensure the quality of liquid in any bottles that are sold through Whisky.Auction is of the highest standard. However, this is not something we can guarantee. All spirits, liqueurs, still wines, sparkling wines and fortified wines are therefore bought at the buyer's own risk and we do not take responsibility for corked or faulty bottles.
You can find details of our shipping rates on our Delivery page.
You can specify that you wish to collect your purchases at checkout. You will need to make an appointment and pick up your purchases within 10 working days of checking out, or we will apply a storage charge of £2 per bottle per day.
Unfortunately due to space restrictions we cannot currently store lots that you have won – they must be paid for within four working days and we will ship them or you must collect within 10 working days.
Bottles must arrive five days before the auction start date to be included in an auction (see cut-off dates here). Anything arriving after that date will be automatically listed in the following auction.
We will create a description for each bottle we receive from you and upload it on to the website. You will then be able to see a full list of your items once you log in and click on My Items.
If for any reason you aren't happy with a description, please let us know before the auction starts and we will try to amend it. We will not take responsibility for errors if not notified in time.
If a lot doesn't sell then you either have the option of relisting it in the next auction, or having it sent back to you. If you have it sent back to you, then you will be responsible for paying for shipping, and you can find details of our rates on our Delivery page.
If a lot doesn't have a reserve and doesn't sell, you will be given the chance to relist it for free, however if it doesn't sell for a second time then you will need to pay to have it relisted.
We charge a commission on all sales made through whisky.auction as well as a listing fee, so your invoice total will be the sum of the winning bids, less the total fees applicable. You can find details of our commission rates on our Selling page.
Money will be paid into your bank account as soon as we receive the payment from the buyer. Please allow up to 28 days for payment.