Banner

COVID-19 Update

Find out about our COVID-19 response

COVID-19

While we are delighted that the legal restrictions that the government imposed through the pandemic have ended we will proceed with caution to ensure the safety of our customers and staff. We will continue many of the existing measures we have implemented across our business, in line with WHO and UK government guidance, to protect public health and you, our customers.

We will continue to update you with any changes.

Quick summary

  • We are processing orders as normal
  • We are shipping UK and international orders as normal, however you may experience delays in receiving your order
  • We are allowing contactless collection and delivery by appointment only.

Collection

We are allowing contactless collection and delivery from our London office by appointment. We have put procedures in place to keep you and our team safe during collection and delivery. Please contact us to make an appointment.

UK orders

We continue to operate a full service to our UK customers and are shipping parcels out within our standard timeframes. However due to an increase in people shopping online the estimated delivery times may still be longer than usual.

International orders

We accept bids from all the countries we deliver to. However due to continuing global restrictions on movement, shipping may take a few days longer than normal. We remain dedicated to ensuring your order is with you as quickly as possible and thank you for bearing with us during this extended period.

How you receive your delivery

No matter which region you are in, the couriers we use are all taking WHO-mandated precautions to protect their staff and the recipients of their parcels.

For more details please check with the carrier specified on your order confirmation.

For UK customers, you can find the regularly-updated Parcelforce and FedEx guidelines here:
https://www.parcelforce.com/service-updates

https://www.fedex.com/en-gb/service-news.html

Our London Office

Our London office will remain closed to the public.

We are closely monitoring government and WHO advice and will provide further updates as things develop.

We appreciate your continued support, and hope that you and your loved ones stay safe and healthy.

Isabel Graham-Yooll
Whisky.Auction Director.

Our website uses cookies, by continuing to browse the site you are agreeing to our use of cookies. Close